Privacy Policy

In The Trees LLC (“Company,” “we,” “us,” or “our”) is a tree care company based in Orlando, Florida. This Privacy Policy explains what information we collect through our website, www.inthetreescare.com, and when you call, text or email us, how we use it, and the choices you have.

The short version: we only collect what you choose to send us, we use it to answer your request and do the work, and we do not sell it to anyone.

1. Information We Collect

Information you give us. When you fill out our Request an Appointment form, we collect your first and last name, email address, phone number, and the message you write, such as your address or a description of your trees.

When you call, text or email us, we receive your phone number or email address and whatever you choose to tell us, including photos you send.

When we visit your property or do work for you, we may keep your service address, notes and photos of the job, estimates, invoices and payment records.

Information collected automatically. Like most websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type, and the pages you view. This is used to keep the site running and secure. We do not use this information to identify you.

2. How We Use Your Information

We use the information you give us to:

• Respond to your questions and service requests.
• Schedule property evaluations and appointments.
• Prepare estimates and perform tree care services.
• Send invoices and keep payment and tax records.
• Follow up about work we have done for you.
• Protect our business, our customers and our website, and meet legal requirements.

We do not use your information for advertising, and we do not add you to a mailing list unless you ask us to.

3. How We Share Your Information

We do not sell or rent your personal information.

We share it only in these cases:

• Service providers who help us run the business. For example, our website host (Netlify) receives and stores form submissions and delivers them to our email, and our email and phone providers carry our messages. They may use your information only to provide their service to us.
• People working on your job. Our employees and any subcontractors who help with your project see the details they need to do the work.
• When the law requires it. We may share information to comply with a law, court order or legal process, or to protect the rights, property or safety of our company, our customers or others.
• If the business changes hands. If In The Trees LLC is sold or merged, customer records may be transferred to the new owner, who must handle them under this policy.

4. Cookies and Tracking

Our website does not use advertising cookies, analytics tools, or tracking pixels, and it does not set cookies of its own. If we add tools like these in the future, we will update this policy first.

5. Third-Party Services

Some parts of our website come from other companies:

• Google Maps. Our service area map is provided by Google. When the map loads, Google may collect information such as your IP address and set its own cookies. See Google’s Privacy Policy.
• Facebook and review sites. Our website links to our Facebook page and to reviews on other sites. Once you follow those links, those sites’ own privacy policies apply.

We do not control these companies and are not responsible for how they handle your information.

6. Phone Calls and Text Messages

If you give us your phone number, we may call or text you about your request, your appointment, or work we are doing for you. We do not send marketing text messages, and we do not share your phone number with anyone for their marketing.

If you would rather we not text you, just tell us or reply STOP, and we will contact you another way. Your mobile carrier’s standard message and data rates may apply.

7. How Long We Keep Information

We keep your information as long as we need it to answer your request, complete and stand behind our work, and meet our tax, insurance and legal obligations. Form submissions from people who never become customers are deleted when they are no longer needed.

8. How We Protect Information

Our website uses a secure (HTTPS) connection, and we limit access to customer information to people who need it to do their jobs. No method of sending or storing information online is completely secure, so we cannot guarantee absolute security.

9. Children’s Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

10. Your Choices

You can contact us at any time to:

• Ask what personal information we have about you.
• Correct information that is wrong.
• Ask us to delete your information, unless we must keep it for legal, tax or warranty reasons.
• Ask us to stop calling or texting you.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top shows when it last changed. Changes take effect when they are posted on this page.

12. Contact Us

If you have questions about this Privacy Policy or your information, contact us:

In The Trees LLC
4433 Brookdale Ct
Orlando, FL 32826
Phone: (407) 221-6533
Email: inthetreestreecare@gmail.com